What our Customers say...


We called SERVPRO® and they were quite responsive, easy to work with. Their schedule met ours. They came when they said they would.

If I could give them 100 stars, I would give them 100 stars. They were terrific.

Carl and his crew were great! They did an awesome job.

Great service. Prompt and knowledgeable of what needed to be done.

They came out right away, did exactly what I asked for and at a reasonable price. Flawless process.

Michael was great at keeping us informed every step of the way and was very responsive. He and his crew did a great job and were always on time. 

Super happy with the service. I called and they were there within hours ready to help even though it was late in the night. Great crew!

Great crew, great service! Polite and professional, they made a very difficult couple of weeks easier.

I needed 24-year old, white carpets cleaned to help alleviate my husband's allergies. The carpets now look like new and the house has been refreshed. The crew and staff were very hard working, helpful, and pleasant.

Though I did not have an emergency, SERVPRO was the perfect company to provide my home with a general cleaning. Though I was not the one they were dealing with originally, they were able to provide me with all the paperwork after the fact. 

If I ever need services again, emergency or not I will be calling SERVPRO!

When I called on a Sunday I did not think I was going to be serviced right away but the Production Manager arrived right away with a Crew following right behind him.

Because this was not something my insurance was going to cover, SERVPRO worked with me throughout the process. They really made sure all the structure was thoroughly dry before pulling out any equipment. 

SERVPRO of Waltham helped make this process of selling the home so easy! They provided me with a free estimate a month prior to doing the work which gave me ample time. 

When the Production Manager came out he explained the process to me and I was confident in the Crew Chief that was sent to execute the job. 

We needed an industrial cleaning of our kitchen and since SERVPRO of Waltham is local to us we figured why not us them!

The process was smooth from beginning to end and I cannot wait to have them back in a few months to provide us with more services!

My home was under construction when there was a spontaneous combustion of paints in a room that sparked a fire. The smell spread throughout my home and into my valuables. 

SERVPRO was there the same night starting services! I was so grateful I got my home back in just 3 days! 

We had condensation build up in our attic due to the Air Conditioning unit so eventually mold grew from the water damage. We noticed two months prior but did not have the time to remediate it immediately. When we finally called SERVPRO they were prompt, answered any questions I had and even when there were some bumps in the road (our roof began leaking) they were still there to help us through everything! 

We are so grateful SERVPRO is just minutes away from our property! As soon as the loss occurred we gave them a call and they were right over to assess the issue and bring in their guys to start the mitigation process. though there were many times our office was closed due to weather, SERVPRO always worked with us! 

Since the house was just recently I was sure the air system had yet to be cleaned since and it was probably full of debris. SERVPRO came out to do the inspection and the cleaning in the same day which made it easier for me! Thanks SERVPRO

Our home was faced with a water damage last summer that wasn't mitigated properly, we wish we knew about SERVPRO then. When we discovered mold in one of the rooms in our basement we knew it had to be handled immediately. SERVPRO remediated the mold and even removed the carpet that was molding. 

There was an electrical fire in my condominium which caused major smoke damage throughout my home. My contents were covered in soot and the ducts were also very dirty but it wasn't anything SERVPRO could not handle! I feel like I have my home back now, thanks SERVPRO!

I had a tenant who was sick four close to four days before getting the help he needed so it left the apartment in a havoc. SERVPRO came in on a Saturday to do a free estimate because that was the only time I was available. I was on the schedule in the next two days and the quality of the cleaning made me very happy!


We had another SERVPRO cleaning the structure of our home after a fire next door, so we thought it was only right to have our contents cleaned by SERVPRO. They were very patient, understanding and constantly updating us on the status of our personal belongings. 


Tmmi Kibler, SERVPRO's Marketing Representative made us realize the importance of having a clean working space so we set up bi-weekly general cleanings for our office. We love having the SERVPRO team come in and change the aura of the office with a cleaning. 

When we had a toilet overflow we flew into a frenzy because we didn't want to shut our business down for too many day but SERVPRO came and saved us! They were so fast and we didn't have to remove or replace any of our flooring so we were super grateful

Jason and Jonathan were wonderful, very professional in attitude and quality, great job, great advocates. I would definitely use SERVPRO again or recommend SERVPRO!

After a long fight with my insurance company, I finally got the approval for mold remediation. Since the wait was so long the mold spread to more areas of my home. SERVPRO was able to remove it and set me at ease. 

I had water damage in my home but I had to leave the country and when I came back my bathroom was full of mold. I tried to remediate myself but was unsuccessful but SERVPRO got the job done!

We had water damage and waited too long to mitigate it, that left our home with mold! But SERVPRO came in cleaned our basement and salvaged what personal items of ours they could!

We were told that due to the storm we had mold under our home that was affecting our crawlspace. SERVPRO remediated it with no problem and I definitely recommended them to other people I knew who were facing losses.

Mr. John and the crew was great! They serviced our crawlspace that was affected with the river water rising from Hurricane Matthew.

Due to Hurricane Matthew much of our home was flooded but SERVPRO had no problem servicing us by doing demolition and drying out our home. I recommend them to everyone who is facing a disaster!

After we had ripped out the flooring ourselves, SERVPRO came in and dried out the home for us just 3 days. I was happy they were able to service us. 

Our commercial business was badly affected by mold due to Hurricane Matthew and we were lucky to have SERVPRO remediate our office as quickly as they could taking.

I was really happy to have SERVPRO of Lexington-Bedford help me out with my flooded home when the local SERVPRO's were overwhelmed. 


My home faced a loss due to the boiler catching fire in the basement while I was away from home. They handled that loss well and when a water pipe burst in my basement I knew they would be the best company to service me. I was very satisfied with the work they did.

I was not living in the state at the time one of my homes was affected by a fire but SERVPRO kept me clued in on what was happening in my home from the beginning to the end. I know I will use them again if I ever experience another loss. 

At my home we had an electrical malfunction and not only was it a fire loss but also a water loss, our insurance knew that SERVPRO was equipped to handle both losses. they arrived as quick as possible and even took my rug to the shop to clean it for me. 

Taylor & Murphy had a toilet severely back up in the apartment above our office which eventually traveled down to us. We see SERVPRO trucks everywhere so we decided to go with them and we were very happy with the service they provided to us. 

The Charles River Museum faced a sewage back up and our relationship with Marketing Rep Tammi Kibler was really handy. The crew came out ASAP and sanitized the place for us to make it like it never even happened. 

I know SERVPRO as a business associate and when we purchased a new office space I knew they would be the perfect company to go to. They were all very helpful from the office to the crew that came out to do the cleaning. 


My home had a fire due to an electrical short in a closet which ended up affecting my whole home. But SERVPRO was there to not only help with cleaning the structure but also contents that were affected. 


As a previous customer of SERVPRO more than once, I love their services. They always make the process smooth and their crews are always pleasant to have in my home. 

I love working with SERVPRO of Waltham/ Weston/ Watertown/ Wayland because they are always able to help me and my clients. As a realtor I face all kinds of restoration problems and they are my go to Restoration company!

I had a sewage back up in my apartment building and SERVPRO was there to clean up as soon as possible. Unfortunately, we faced a second sewage back up before the place was completely dried out but they came back out again with no complaints. I appreciate the level of service they provided and how aware they kept me on the job.

On a Saturday night a tree fell through a window in my home and SERVPRO was there within the hour to clean up the glass and board up the window. I was very happy with their quick service

I had a bad sewage back up and SERVPRO was there ASAP to help mitigate my home. Even though it was late night they arrived with no problem and never complained once. I hope to use SERVPRO again in the future with lighter circumstances!

We know and love SERVPRO of Waltham very well because they are here every month to clean our carpets. We can always rely on them since they are in our backyard! - Gasta G.

I called late on a Friday night asking if I could get a carpet cleaning done on Sunday because I was moving into my new home the next day. SERVPRO was very helpful in setting up the unusual timing and the crew that came out was great. They were attentive and answered any questions I had.

Alan has been a breeze to work with!

Excellent service

Alan and Hector were personable and professional. Thanks for all your help!

You're awesome!

Guys were great!

Excellent, helpful, and very knowledgeable.

Gold star, wonderful!

I am extremely grateful for having SERVPRO do an Emergency Ready Profile with us!