Recent Storm Damage Posts

Stay Safe During a Storm in Waltham,MA

4/26/2019 (Permalink)

Hurricane Preparedness Week

It can be difficult to prepare and plan ahead for an emergency. It's important to be prepared for any type of disaster.

Here at SERVPRO we are prepared for any disaster so when they do occur, we know exactly what to do.

How to Prepare

Thinking ahead for what you will need in the wake of an emergency can be difficult. When an emergency occurs it can be difficult to calmly and quickly think of all the things you will need at that moment.

SERVPRO has created a Ready Plan to help you prepare your home in case a disaster strikes. We want to give you peace of mind by providing protection to your property so in the wake of an emergency you know you are covered and can focus on your personal safety.

The Federal Emergency Management Agency (FEMA) has useful information on how to prepare for a hurricane, the moments leading up to a hurricane striking, and when the hurricane hits.

Our Mission

SERVPRO wants to help people feel safe and protected for any disaster that comes their way. Whether it is a rain storm or hurricane, we are faster to any size disaster. 

Prevent Local Flooding: Clear Storm Drains

3/14/2019 (Permalink)

Storm Damage Prevent Local Flooding: Clear Storm Drains Keep Storm Drains Clear To Prevent Local Flooding

Localized flooding can happen just about anywhere. Too much water plus too little drainage means water building up in lower areas.

These lower areas are relative to the land around them. We frequently respond to flooded basements on high on hillsides when the water flows down from above.

Neighborhood Storm Drains

You can help protect your property from local flooding by keeping the storm drains in your neighborhood clear of debris.

Trash and leaf litter get caught in the grates protecting storm drains and catch basins. Spend a few minutes to shovel out storm drains after snow storms, and be sure to check them weekly during the spring thaw.

Snow melt at this time of year coupled with rainstorms can cause a lot of water to rush through your area all at once. Proper drainage is key to keeping that water out of your home.

Storm Damage

If your home suffers local flooding, we are here 24/7 to respond to your call. Let us help you protect your investment and get it dry as soon as possible.

High Winds Knock Out Power in Massachusetts

2/27/2019 (Permalink)

Storm Damage High Winds Knock Out Power in Massachusetts Do you have a plan when the power goes out?

High winds battered Massachusetts this week, toppling trees and knocking out power across the state. 

Branches fell on cars, houses, and roadways. Other objects were also dislodged in gusts over 50 miles per hour, including a dozen bricks from a building across the street from Waltham City Hall.

Power Outages

Utility companies were hard pressed to restore service to everyone who lost.

A landlord in Brookline called us yesterday with an unusual request. A branch knocked out power to one of his multi-family buildings. The electrician had fixed the wiring, but the power company would not be able to complete inspection and restore power until today.

No Time To Waste

Meanwhile, the apartments were without power and temperatures were expected to plummet overnight. The tenants would be displaced, and all the pipes would burst if the landlord could not heat the building.

In this situation, a building owner has two choices to avoid a water damage:

  • Hire a plumber to drain the water from the building.
  • Connect a generator to power the boiler until electricity is restored.

And you have to act fast when widespread storm damage has everyone scrambling for services.

Prepared with an ERP

This landlord had the foresight to complete an Emergency Ready Profile (ERP) before winter storms hit. He had his emergency contact list, and he called SERVPRO of Waltham/Weston/Watertown/Wayland to see if we could provide a generator.

Here to Help

We contacted the building owner’s insurance company for authorization and prepared for delivery and installation of a generator.

Fortunately, Eversource arrived late in the afternoon—ahead of schedule—and restored power. Our generator was not needed after all, and the tenants were able to sleep in their homes last night.

Still, the landlord was pleased we were responsive and willing to help. And we always appreciate the opportunity to demonstrate the value of an ERP.

Call SERVPRO for free ERP

Our team creates free ERPs for commercial properties. Give us a call today at 781-647-9100 to schedule emergency planning with a highly responsive restoration company.

Watertown, Mass: Do You Have Enough Emergency Supplies?

12/13/2018 (Permalink)

Storm Damage Watertown, Mass: Do You Have Enough Emergency Supplies? Review your supplies before a winter storm is approaching

Winter may not be coming to Westeros until April, but it is here now in Middlesex County. Temps are headed for the single digits tonight, and we had our first snowstorm back in November.

Watertown, MA Emergency Supplies

Now is the time to check your emergency supplies and make sure you are ready for whatever a Massachusetts storm wants to throw at you.

Take a look at what you have from last year.

Are there food and medicine items that should be refreshed?

Have your needs changed?

Making time now to purchase these items before a storm is forecast will save you time and could save you money as well. You will not need to stand in long lines at the grocery with all the other storm shoppers when you plan ahead. Plus, you can spread your purchases over several trips if necessary and take advantage of sales.

Food and Water

At the very least, you should have enough food and water for all members of your household--including your pets—to last three days. The Federal Emergency Management Agency (FEMA) recommends storing three gallons per person or animal, one gallon a day per individual.

Canned goods are always a handy option in case the power goes out and you cannot use refrigerated food. Check the dates on any cans you stored in the past to see if you should rotate them out with newer products.

Medicine and First Aid

You should also have at least three days of medicine for anyone who takes regular prescriptions. Check the dates on over-the-counter medicines and first aid creams to be sure they have not expired. Replace them if warranted.

Batteries and Matches

Every household should have a battery-operated radio in order to hear emergency broadcasts when the power goes out. You should also have a flashlight in an easy-to-access spot. All batteries should be updated to ensure they will work when you need them.

If you will use lighters or matches to light candles, make sure you have an adequate supply.

As the Storm Approaches

Fortunately, we get adequate warning for most winter storms in Watertown, Mass. When you hear one is approaching,  do not forget to fill your gas tank in case you have to travel. You will want to avoid driving in snow and ice if possible, but you should still have plenty of fuel in case you must venture out.

Charge all phones and other electronics to maximize their power during the storm. Make sure everyone knows where to find the flashlight, radio, candles, and matches.

After the Storm

Once the storm passes, be sure to address any damage to your home as soon as possible to avoid secondary damage. Call SERVPRO of Waltham/Weston/Watertown/Wayland anytime day or night for emergency building restoration services.

Preparing for Winter Storms in Weston, Mass.

12/4/2018 (Permalink)

Storm Damage Preparing for Winter Storms in Weston, Mass. Prepare today to survive winter storms

The snow arrived early this year reminding us that winter can start in November and end in April around here. As you brace for winter storms, here are some tips to prepare your home.

Preparing for Winter Storms: Weston, MA

Clear out Gutters

Leaves have continued to fall since the first snow this year. Make sure your gutters are clear of leaves and other debris before the deep freeze sets in and prevents removal.

Protect Your Pipes

Water damages are the leading cause of phone calls from Weston, Mass. to our franchise. In the winter, broken pipes are responsible for many of these losses. Protect your pipes and be sure someone checks your home for you when you are out of town.

Create a Ready Plan

Taking a few moments to create a plan using our Ready Plan app will help ensure you are able to respond quickly and efficiently to any loss in your home. You can also share a digital app with those who check your home for you, so they can take emergency measures on your behalf when you are not available.

Clear Storm Drains and Hydrants

The DPW cannot be everywhere every day. When you see a problem, like pooling water around a storm drain or a buried hydrant in your neighborhood, you can help protect your home by resolving the issue.

Keep Your Home Dry

The key to preventing microbial growth and protecting your home’s building materials is controlling moisture. If you should suffer a roof leak or burst pipe this winter, be sure to call SERVPRO of Waltham/Weston/Watertown/Wayland to ensure your home is cleaned and dried quickly. We are committed to controlling your costs and getting you back to normal as soon as possible.

Staying Safe in a Waltham Thunderstorm

9/28/2018 (Permalink)

Storm Damage Staying Safe in a Waltham Thunderstorm Call SERVPRO for flood recovery

Thunderstorms in Waltham strike with ferocity and can strand drivers. On September 18, a driver had to be rescued from his car under the railroad trestle on Prospect Street. Last year, several drivers got stuck on Lexington Street during a summer storm.

Staying Safe in a Thunderstorm

Never drive into a roadway that is submerged. The water surface can act as an optical illusion that tricks you into thinking the puddle is very shallow. Remember, it may only take six inches of water to overpower a vehicle.

Get off the road in heavy downpours. Every year, storms in Massachusetts get stronger and set records for rainfall per hour.

One inch per hour is a enough to cause flash flooding, but we are often experiencing two or more inches per hour. Rain at these rates restrict visibility and make driving very dangerous.

Know the forecast when planning your day, especially if you are going to be outdoors. When thunderstorms are expected, seek shelter as soon as you see storm clouds moving in.

Protecting Your Home After a Summer Storm

Even buildings that are not in a flood plain can experience localized flooding when heavy rains overwhelm storm drains. After the storm, you must dry building materials as soon as possible to prevent microbial growth.  

Call SERVPRO of Waltham/Weston/Watertown/Wayland for professional water restoration services. Our certified technicians will make it “Like in never even happened.” 

Wayland Storm Strikes at Both Ends

4/16/2018 (Permalink)

Storm Damage Wayland Storm Strikes at Both Ends Downed trees and power lines caused sump pump failures and other storm damage

March certainly roared into our area like a lion this year when three nor’easters buffeted Eastern Massachusetts in as many weeks. The second storm was particularly hard on trees and power lines.

One home in Wayland, Mass. suffered a downed tree and a sump pump failure in the same evening causing two water damages. The insurance carrier covered the water loss from the tree, but the homeowner was responsible for the basement flood.

The power was out when our production manager arrived to estimate the loss, so we could not begin mitigation until power was restored a couple of days later. We also needed an asbestos test on materials that would be removed before we could begin demolition. We then worked with the insurance adjuster to get the necessary approval for drying the upstairs loss.

Attic Water Loss

During the storm, a tree fell on the roof and allowed water to flow in through the attic crawlspace, down through the insulation, and into the drywall ceiling of the kitchen. Once power was restored, our crew set up containment and removed and discarded contaminated materials. They then used a HEPA-filtered vacuum to remove any contaminants, applied a botanical anti-microbial product, and set up two fans and one LGR dehumidifier to dry the contained area. After drying was complete and equipment was removed, they cleaned the floor.

Basement Water Loss

The sump pump failure—likely a result of the power loss--affected all flooring and lower walls throughout the basement. Our crew removed baseboards, wet carpet, and wet drywall and bagged it all for disposal. They applied a botanical anti-microbial product, HEPA vacuumed and dried the area, and then cleaned the floors.

Protect Against Mold Growth

When winter storms batter your home, you can trust SERVPRO of Waltham/Weston/Watertown Wayland to dry your building properly and protect materials from future microbial growth caused by the storm’s intrusion. We are available 24/7 to take your call and schedule your free estimate.

Weather Watch or Warning, How Worried Should You Be?

3/16/2018 (Permalink)

Storm Damage Weather Watch or Warning, How Worried Should You Be? Do you know the difference between a weather watch and a warning?

Weather watches and warnings are issued by the National Weather Service (NWS) to alert us to possible safety risks. You hear these terms all the time, but do you know when you should worry?


The NWS issues a weather warning when current conditions threaten property and people. When you hear a warning, you can be sure that a weather event is currently happening and you may be in danger. Tune into local media to learn what you should do to keep yourself and your property safe. 


The NWS issues a weather watch when an event is expected that may put people and property at risk, but the exact time, location, and extent of risk are not yet known. Watches alert you to the need to plan ahead to protect yourself and your property. 


The NWS issues an advisory when adverse conditions are not severe enough to warrant a watch or warning, but you should be aware of the need for caution. Advisories can help you plan to avoid unnecessary risk to your person or property.

Stay Alert

When you learn of weather alerts in your area, it is best to stay informed by listening to local newscasts and public service announcements. Adverse weather risks can be highly localized, and conditions are changing all the time. Keep informed and follow the advice of your municipal authorities.

If weather does impact your home or business, do not hesitate to call us anytime day or night. At SERVPRO® of Waltham/Weston/Watertown/Wayland, we are here to make it “Like it never even happened.”

How To Protect Your Home from Winter Storm Damage

1/15/2018 (Permalink)

Storm Damage How To Protect Your Home from Winter Storm Damage From burst pipes to ice dams to melt-water floods, you can help protect your building from winter's worst.

Winter storms batter our buildings every year. These tips will help you protect your property and save time, money, and headaches.

Avoid Burst Pipes

Keep an eye on the thermometer. When temperatures drop below 20 degrees for several days, you should consider taking steps to avoid frozen pipes. Bumping up your thermostat and dripping your faucets may help protect your pipes. If a pipe freezes, act quickly to thaw the pipe before it bursts. 

Ask a neighbor or friend to check on your house when you go out of town. You need someone on site to raise the thermostat or turn on the faucets during freezing events. They can also alert you if you have a water damage that should be addressed before mold starts growing

Treat Ice Dams

Ice dams form when accumulated snow on the roof melts and refreezes. Inadequate insulation in the attic may contribute to the formation of ice dams. If left unattended, ice dams will push water up under your shingles and into your building, so take action when you see large icicles forming. Consider raking snow off your roof if feasible to help prevent dams. 

Clear Blocked Vents

When snow is permitted to drift or pile up and block vents out of the building, dangerous levels of carbon monoxide can accumulate inside. Identify where your vents are before winter weather hits, so you will be able to clear them after each snowstorm.

Test your carbon monoxide detectors to be sure the batteries have power. Even if the vents are clear, heating system malfunctions can lead to carbon monoxide leaks.

Unclog Storm Drains

As snow melts, you will want it to drain safely away from your building. Keep storm drains clear of debris to prevent flooding around your building. Watch for pooling water and guide it away from your building.

Shovel Around Hydrants

Everyone in your neighborhood has a stake in fire safety. Find your nearest hydrant and commit to helping keep a clear path to it in case of fire.

Seconds matter when a fire breaks out. Any time spent shoveling a hydrant during a fire is time taken away from saving people and property.

Create a Ready Plan

The SERVPRO® Ready Plan is an app that stores critical building and emergency contact information. Create your plan today so you have everything at your fingertips the next time Mother Nature singles us out for record-breaking weather. 

When all else fails, call SERVPRO of Waltham / Weston / Watertown / Wayland at 781-647-9100 to schedule a free estimate and start making it “Like it never even happened.”

Be Prepared with the Ready Plan App

12/15/2017 (Permalink)

Storm Damage Be Prepared with the Ready Plan App You can prepare to recover quickly following a disaster

Winter is coming. ‘Tis the season of frozen pipes and ice dams. While there is not much you can do to prevent icy blasts and snowstorms, you can take steps to be prepared for winter’s worst.

The SERVPRO® Ready Plan App(App Store or Google Play) is a great, free tool for creating an emergency plan for any building. At SERVPRO of Waltham / Weston / Watertown / Wayland, we urge all facility managers and homeowners to create plans for their buildings.

Utility Shutoffs

Many of our clients tell us the water main shutoff is the most important information in our Ready Plan. When you have a burst pipe or hot water heater failure, cutting off the water supply is the first step in mitigating the water damage. If you have to wait for a plumber to arrive and show you the water shutoff, you will have a much bigger problem—to the tune of thousands of dollars—than if you had shut off the water main immediately. 

The SERVPRO Ready Plan App will walk you through finding and photographing all of your critical utility shutoffs, so you know where they are when you need them.

Contact Info

The Ready Plan also requests key contact information so you can store phone numbers, email addresses, even account numbers of critical emergency contacts including those for:

  • Water
  • Sewer
  • Electric
  • Gas
  • Plumber
  • HVAC
  • Non-emergency Police and Fire numbers

You can customize the contacts and plan to include any information you know you might need, all in one place on your phone.

Easy to Share

By storing this information in the Ready Plan App, you will also be able to quickly share it with others—like a house sitter or dog walker—and keep small problems from becoming major disasters.

All your information is password protected. This is your tool for your preparation and protection.

Check out the SERVPRO Ready Plan today to be prepared all winter long. Of course, should something go wrong and you need a quality restoration company, we are available 24/7 to handle your emergency at 781-647-9100.

7 Tips for Avoiding Frozen Pipes

12/5/2017 (Permalink)

Storm Damage 7 Tips for Avoiding Frozen Pipes Act now to prevent burst pipes later

Frozen pipes are a fact of life here in New England. In most cases, the problem could have been averted if the resident or property owner had taken the proper steps to avoid letting the pipes get too cold.

Here are some tips to help you protect your pipes and property from Old Man Winter.

1. Turn Off Outside Faucets

Locate the feed from inside the building to the outside faucet and turn it off. Then open the faucet from the outside to drain any water standing in the pipe.

2. Keep the Heat On

Heat is expensive, and you may be tempted to cut back the heat when you are not home. This may work when the outside temperature is 40 degrees and you are only out during the work day. However, when the outside temperature drops below 10 degrees, you may need to bump up the thermostat in your home to ensure no cold spots drop below freezing.

3. Maintain Heating System

Your heating system should be maintained every year to ensure it continues working properly through the season. The only thing worse than coming home to find your oil burner quit working is to find that your baseboard pipes froze and burst. When you cannot be home every minute of the day to monitor your heat, good maintenance is your best defense.

4. Insulate Pipes in Cold Areas

Wrap pipes in your basement, attic, or other cold spots to keep the water in those pipes from freezing. Keep doors open to help heat circulate during the coldest days.

5. Open Cabinets With Pipes

When the temperature drops below 10 degrees, you need to be aware of any pipes on exterior walls that are in closed cabinets. Open the doors to help keep the pipes warm.

6. Run the Tap

You only need a slow drip to keep water moving through the pipe. On the coldest nights, keep a trickle of hot and cold water flowing through your pipes to prevent freezing.

7. Have Your Property Checked

You should take particular care when you are going out of town. Have someone check your house regularly while you are away. Remember that 55 degrees indoors may have been sufficient when you left but might not be enough when outside temperatures dip below 20 degrees. Ask your representative to take the care you would take if you were home when the temperature falls—boosting the heat, running the tap, opening cabinet doors.

No matter how mild the winter, we anticipate at least one extended period of extreme cold each winter. When it comes to pipes, an ounce of prevention is truly worth a pound of cure.

Top 5 Reasons It’s Never Too Early To Plan Ahead

9/29/2017 (Permalink)

Storm Damage Top 5 Reasons It’s Never Too Early To Plan Ahead September is National Preparedness Month (image courtesy of

Everyone likes to believe bad things will never happen to happen to them. However, disasters happen whether or not we believe they will. September is National Preparedness Month. This year, all the destruction of hurricanes and wildfires across our nation reminds us of the importance of planning ahead.

Here are the top five reasons you should plan ahead to survive disasters.

1. Identify Potential Problems

When you create an emergency plan, you have an opportunity to find and correct problems.

Here at SERVPRO® of Waltham / Weston / Watertown / Wayland we help businesses create Emergency Ready Profiles using the Ready App. Many times we will find situations that are easily fixed to make a building safer during an emergency.

Maybe the water shutoff is not well lit and requires a flashlight to access. Or we might find the electric main is in a closet blocked by storage goods. By creating a plan ahead of time, our client can arrange to have a flashlight close at hand and train employees to maintain full access to the utility shutoffs.

2. Spread Costs Over Time

Emergency planning for families often involves stocking up on supplies like water, first-aid kits, and non-perishable foods. These items can be expensive if you buy them all at once when an emergency is imminent.

However, if you plan ahead, you can stock many of your emergency supplies over time and take advantage of sales to save money.

3. Avoid Lines at the Last Minute

Another hassle with last-minute emergency preparations is that you will find yourself competing with all the other last-minute shoppers when bad weather is headed in your direction. Spreading purchases over time as part of your regular shopping will save you all that time on line when disaster looms.

4. Educate Everyone

Planning ahead allows you to educate everyone in your home or business about the proper responses in the event of an emergency. For example, fire drills can educate everyone on how to safely evacuate a building quickly.

Making sure everyone knows where to meet up safely away from a building will permit accurate headcounts following evacuation. Accurate headcounts lessen the chance that first responders might be sent into danger trying to rescue someone who is actually safely out of the building.

5. Respond Quickly When Disaster Strikes

With proper planning, you will be better able to respond quickly to a disaster. You can lessen the impact of adverse events by establishing and rehearsing procedures for possible emergencies. You can prioritize your actions in advance and ensure you have everything you need on hand to weather the storm.

And when the dust has settled, you can trust SERVPRO® of Waltham/Weston/Watertown/Wayland to help you make it "Like it never even happened.”

Protect yourself from the storm

6/13/2017 (Permalink)

As storm season approaches, it is important to keep your property safe as well as your loved ones. Here are some tips to take into account: 

  • Have a communication plan is very important! 
  • Prepare an emergency supply kit* including a battery-powered NOAA Weather Radio
  • Post pone outdoor activities and secure any outdoor objects that can become airborne
  • Don't use corded phones or electronics that plug in
  • Seek shelter in a home, building or hard top automobile
  • Avoid windows and doors, don't lie on concrete and stay off porches
  • Steer clear of open isolated structures

After the storm:

  • Avoid storm damaged areas such as downed power lines
  • Do not try to drive through a flooded roadway
  • Replenish your emergency supplies and repair property damage

*Follow this link to learn more about Building An Emergency Kit

More Flood Facts

3/21/2017 (Permalink)

Floods force you to think fast!

  • Flash floods can bring walls of water from 10 to 20 feet high
  • Flooding can be caused by spring thawing (snow and frozen grounds melting in the spring), heavy rains, snow melt runoffs, flash floods and mud-flows
  • Floods are the most widespread natural disaster aside from wildfires
  • In preparation for a flood, it is important to stock up on first aid items, non-perishable foods, three gallons of water per person for three days, battery operated radio for weather reports, extra batteries and personal hygiene necessities.
  • A 2,000 square foot home undergoing 12 feet of water damage could cost more than a $50,000 to repair. 


At SERVPRO we are always preparing for large losses and we have teams set up all over the nation to come in and help homes and businesses get back to "Like it never even happened."

Ice Dams Damaging your Property

2/8/2017 (Permalink)

In the winter season we can expect weather like snow, freezing rain, hail and cold winds. A mixture of snow and winds can create ice dams on your property. While the ice dams may look aesthetically pleasing - they can cause lots of damage to your property!

Ice dams form when heated air melts roof snow downward into water dammed behind still-frozen ice. Since the trapped water has no way to safely flow into the gutter system, it can back-flow under the roof's shingles and into the structure's interior areas. 

Many people are unaware of the damaged caused by ice dams until the snow has melted away and it's summer! They'll go into their attic and a moldy odor will attack their sense of smell, they call us at 781-861-0500 to properly mitigate the water and remediate any mold! 


Floods and What to do?

12/14/2016 (Permalink)

Just because you haven’t experienced a flood in the past, does not mean you won’t in the future. According to the American Red Cross (ARC) floods cause more damage in the U.S. every year than any other weather related disaster. The ARC offers the following flood safety tips:

- Stay away from floodwaters. If you come up on a flowing stream where water is above your ankles, stop, turn around and go another way. Six inches of swiftly moving water can sweep you off of your feet.

- If you approach a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.

- Keep children out of the water. They are curious and often lack judgement about running water or contaminated water.

- If a flood does strike your home or business, contact your local SERVPRO Franchise Professionals because we are equipped to handle all sizes of losses.

FEMA Flood Tips

12/9/2016 (Permalink)

FEMA (Federal Emergency Management Agency) has some tips to prepare your home or business for a flood


Before the flood

- Have a qualified professional elevate the furnace, water heater and electric panel if susceptible to flooding

- Install “check valves” in sewer traps to prevent flood water from backing up into the drains of your home or business

- Seal walls in basement with waterproofing compounds to help avoid seepage

During the flood

- Turn off utilities at the main switches or valves if instructed to do so

- Disconnect electrical appliances

- Do not touch electrical equipment if you are wet or standing in water

- Do not walk through moving water. Even six inches of moving water can make you fall

After the flood

- Listen for news reports to learn if the community’s water supply is safe to drink

- Avoid floodwaters. Water may be contaminated by oil, gasoline or raw sewage. Water may also be electrically charged

- Stay out of any building if it is surrounded by floodwaters

- Return home only when authorities indicate it is safe

Being Prepared for Natural Disasters

12/6/2016 (Permalink)

Natural disasters can strike whenever but being prepared on your part can save you time, money and effort. How fast your company can get back to business after a tornado, fire or flood often depends on the emergency planning done today. Though every situation is unique, your organization can be better prepared if you plan carefully, put emergency procedures in place, and practice for all kinds of emergencies.

Be informed

- Do you know what kind of emergencies might affect your company? Do you know what you will do in an emergency situation?

Develop a Business Continuity Plan

- Do you know which staff, procedures and equipment are absolutely necessary to keep operating? Do you have back-up pans for those operations? Do you know what you will do if your building or plant is not accessible? Do you know what you will do if your suppliers are impacted by disaster? Are you ready for utility disruptions?

Prepare your Emergency Plan

- Do you have an evacuation and shelter-in-pace plan? Do you have a plan to communicate with employees before, during and after an incident? Do you have copies of building and site maps with utilities and emergency routes marked? Are your employees trained for medical emergencies?

Practice the Emergency Plan

- Have you practiced your plan recently? Do you practice and coordinate with other businesses in your building or industrial complex? Have you reviewed your plans in the last 12 months?

Review Insurance Coverage

- Have you reviewed your insurance coverage recently to see if you’re covered in a disaster?

Secure Your Facility and Equipment

- Have you secured all the ways people, products and supplies get into your building? Have you conducted a room-by-room walk through to determine what can be strapped down?

Improve Cyber Security

- Do you regularly install patches to your software? Have you installed a firewall on your computer? Do you regularly update your anti-virus software?

Promote Family and Individual Preparedness

- Do you encourage employees to have a personal emergency supply kit and a family communication plan?


If you answered “no” to any of these questions, visit and learn how to better prepare your business

Large Loss and Storm Response Program

11/18/2016 (Permalink)

SERVPRO's Large Loss Response Team was recruited to serve commercial large loss needs. This elite group of large loss specialists are pre-qualified and strategically positioned throughout the United States with substantial resources through a network of over 1,600 locations. Corporate oversight and communication on every file help to meet the predetermined client-specific needs. Immediate response, available 24/7/365 through 1-800-SERVPRO, will minimize business interruptions.

Network of Strategically Positioned Storm Teams on Standby
Immediate Mobilization
1-800-SERVPRO - 24/7/365
Mobile and Local Command Centers
Pre-Negotiated Pricing
Corporate Oversight and Real-Time Event Management
Commercial and Residential Losses Services
Waiting Lists Minimized
Back-End Reports for Analysis
Uniformed Personnel
Background Checks Required
Recent Mobilizations:

2016 Hurricane Matthew
2012 Hurricane Sandy
2012 Hurricane Isaac
2010 Texas Freeze
2010 Alabama Freeze
2009 Virginia Floods
2009 Atlanta Floods
2009 Louisville Floods
2009 Southern California Wildfires
2009 Montgomery, Alabama Floods

Having recently gone down to Virginia Beach and North Carolina we were thrilled to help the local SERVPRO's, families and businesses get back on track.

Ice Dam Waiting List

3/12/2015 (Permalink)

Storm Damage Ice Dam Waiting List Unprecedented snowfall causes excessive ice dams

Frustration continues to rise among property owners struggling with ice dam damage in Middlesex County. After several weeks of record snowfall, local contractors and restoration cleaners are scrambling to meet everyone’s needs as quickly as possible. SERVPRO® corporate has even activated its storm team to bring support from franchises around the country to Massachusetts. Still, many homeowners and property managers are facing wait times of several weeks before work can begin on their properties.

Unprecedented Snow Conditions

Winter 2015 battered Middlesex County with about eight feet of snow over six weeks. To make matters worse, we were also hit with a stretch of unusually low temperatures. The cold air kept the accumulated snow from melting and caused many pipes to burst. The volume of winter snow claims quickly overwhelmed local emergency restoration resources.

Insurers Asked Us To Wait

As claims began to pile up, some insurers insisted that ice dam remediation efforts be postponed until we could be certain the worst of winter was behind us. These insurers did not want to see multiple claims for the same loss in the same season.

Melting Has Begun

Now that the melting has begun in earnest, property owners are calling to schedule their ice dam remediation. Despite outside assistance from the SERVPRO® storm team, our franchise has had to establish waiting lists to manage the large number of losses we need to service this season.  

What To Do While You Wait

First, it is very important to contact SERVPRO® of Waltham/Weston/Watertown/Wayland and SERVPRO® of Lexington/Bedford at 781-647-9100 to add your name to our waiting list. Getting your name on the list will ensure we are able to service your loss sooner than if you wait until the list gets longer. 

Next, you will want to do what you can to keep the loss from getting worse. This may include:

  • Placing buckets to catch drips
  • Using towels or mops to absorb water
  • Moving items in danger of damage
  • Removing any ice dams
  • Hiring a plumber if needed to repair burst pipes or a broken heating system

Record Your Claim

You will also want to record your claim by:

  • Contacting your insurer
  • Taking pictures that document the loss

Try To Relax until Help Arrives

Once you act to minimize the damage, report the loss, and add your name to our waiting list, you can relax. You will have done all you can to respond to this loss at this time, and you will know our franchise professionals will arrive as soon as they can to begin making your ice dam loss “Like it never even happened.”